February 2021 marks the fourth year that we’ve been operating this labor of love! Since then, our shop has grown from a mother and son duo, to a team of ten. Our love, and at times, obsession for what we do has only grown since then! Your feedback has always been heart-warming, and humbling. We strive to give you more of what you love and improve what you don’t.
Due to the popularity of our shop, order prep times have almost always left much to be desired. We’ve taken many steps through the years to improve efficiency, but most improvements have been met in kind, with an increase in demand. As a result, the wheels may appear to be grinding slowly, or not at all.
We want to let you know that we are listening, and we are taking steps to ensure that your experience is an enjoyable one, from first placing your order with us to the moment you receive your decor.
We’re happy to announce that in January, we acquired an additional Brooklyn based facility that will significantly improve our production and warehousing capability. We will be doubling our staff, increasing our team of specialists to ~twenty. Production at our new facility is expected to begin at the end of February 2021. We are committed to reducing order prep times on all products to one business day, without sacrificing quality or creativity, by the end of March 2021.
We appreciate your business, support, encouragement, and feedback. Thank you.
Grace, Aj and Kelei